At SkinAura™, we want you to feel confident when trying our products.
If you are not fully satisfied with your purchase, you may request a refund within 30 days of the delivery date.
Returns
For safety and hygiene reasons, we do not accept returns of opened or used cosmetic products, including single-use sachets.
Unopened items may be eligible for return upon request.
Please contact us before sending anything back.
Refunds
If the product did not work for your skin or caused irritation or sensitivity, you may request a refund without returning the item.
To process your refund, we may ask for:
Refunds are issued to the original payment method used at checkout.
Skin Sensitivity & Allergic Reactions
Everyone’s skin is different, and reactions may vary.
If irritation occurs, discontinue use immediately.
Customers who experience irritation or sensitivity may request a refund within the 30-day window.
Purchases Outside skinauralabs.com
If you purchased SkinAura™ products through Amazon, TikTok Shop, or another retailer, all returns and refunds must be handled directly through that platform.
SkinAura™ cannot process returns or refunds for items purchased outside our official website.
Non-Returnable Items
Exchanges
Due to hygiene and safety standards, we do not offer exchanges.
You may request a refund and place a new order.
Shipping Fees
Shipping fees are non-refundable unless the item arrived damaged or incorrect.
If an order is returned to us due to an incorrect delivery address, reshipping costs are the responsibility of the customer.
Damaged or Incorrect Items
If your order arrived damaged or you received the wrong item, please contact us within 48 hours of delivery.
We will replace the item or issue a refund at no additional cost.
How to Request a Refund
Please contact our support team at:
📧 support@skinauralabs.com
🌐 skinauralabs.com
Include:
We respond within 1–2 business days.
